Patient Entertainment System (PES)
- IPTV for chosen TV channel
- Movies on demand
- Internet browsing
- Food ordering
- New patient application
- Multi-language navigation
- Billing system interface
- Customized welcome page
- System customisation
Overview
The Patient Entertainment Solution has been designed with input from leading operators worldwide, making it one of the most advanced info-tainment solutions available in the market today. Five key areas were identified from this study:
- High Quality Up to Date Content.
- A greater choice of User Friendly Applications for Patients.
- Comprehensive Media Management and Service Support Package
- New Value Proposition
- Supports a “Going Green” strategy
XN have developed a system from the ground up with no legacy technology to consider, resulting in key advantages over traditional such solutions.
| PES vs. Traditional TV Requirement | TRADITIONAL TV SERVICE | XN PES |
|---|---|---|
| CHOICE | Content is very limited for choice. | Wide Content choices Fresh bespoke, Mood Ambience, Games for Families Food Menus Local Information/Services/Products |
| QUALITY OF CONTENT | Content tired Non differentiated | Movie Content may be made available. |
| SUPPORTABLE TECHNOLOGY | Proprietary, Support Complexity | Windows Based – Familiarity/Support Available Expertise |
| INFORMATION | None | Slick information on operational procedure, hospital mapping (Digital Signage) |
| SYSTEM LINK | Very limited functions Bill Rev, Express C/O, Messages | Far richer Legacy, HIS integration Integration and Interface possibilities via Hospital billing system, HL7, Nurse Call |
| SOCIAL MEDIA | None | Facebook, Twitter, YouTube Skype etc. |
| GAMES | None | Web-based Games, Local Server Games |
| CONTROL | TV Remote | Universal Remote, Air-Mouse and Tablet/Smartphone App. |
| PATIENT INFORMATION BOARD | Manual flip file | Tablet Driven Patient Information, Allergies, Food and Nurse Call assistance |
| USER EXPERIENCE | Not User Friendly Channel Driven | Menu Driven Easy User Interface Easy To Use Remote Control Remote Control Help Screen |
| SERVICE | Poorly serviced by Suppliers | Higher levels of Service Software Supported Remotely |
| VALUE PROPOSITION | Minimum Value, Maximum Cost | New Business Value Model |
PES Application Features
The system is capable of delivering the following features:
- TV channels over IP (in room PC’s are HD compliant) for greater picture quality.
- Radio Stations over IP – with promotional space exposure.
- Movie Content may be made available.
- Mood/Ambience on Demand – In keeping with the global trend of health and wellness.
- Internet Browsing – maximizes internet usage the whole hotel becomes a virtual business centre.
- Personalized Welcome Page with Patient Name – creates a positive impact for a patient.
- A variety of Patient Services providing patient with up to date headline information at the touch of a button.
- Hospital Information Application – promoting hospital services.
- Digital Signage Opportunities including directional signage, touch-screen kiosks, maps, fire alarm etc.
- The Operator Web Management Console allows for enhanced workflow therefore drives for improved service levels.
PES Benefits
The aim of the PES is to maximize patient usage therefore increasing the patient’s experience. We believe the system will deliver the following benefits:
- Increased Comfort per patient
- Increased awareness of hospital, staff and procedures
- Increased Service Levels
- Exceed patient expectations by offering a unique experience (On demand Entertainment, user friendly patient services, gaming options, instantly available entertainment)
PES Software Architecture
The system consists of a menu-driven interface that intuitively directs the patient to the functionality or module of his/her choice. The modules are designed to be used independently and the menu items are configurable to allow each property to set up the system and number of modules to its needs.
Internally the application configures itself from an internal database and all presentational content is configurable, allowing for multiple languages and custom menu layouts. All events are logged and viewable by maintenance staff, allowing for error tracking and auditing.
The application interfaces with a number of external subsystems as well as supporting, infrared receivers, touch screens, televisions and radio devices.
Since the application is PC based and currently supporting Microsoft Windows XP or Linux operating systems, access to television, radio, movies, and other media technologies are based on Microsoft DirectX 9 technology.
Great care has been taken to ensure that the programming interfaces are as generic as possible and to ensure that the application is as far as possible independent of specific devices and brands.
Streaming technology (where the data is streamed to the clients over a network) is used to broadcast media (Radio, Television, Movies, Cartoons, Dedicated Television Channels, etc.) from central servers to the clients.
The application allows for interfacing with the current hospital information services like the hotel’s website, access to external resources like the Internet, plus event viewing etc.
To enhance the patient’s experience, care has been taken to ensure that the application can be configured to meet the patient’s needs. This also applies to the hospital’s needs and requirements.
Modules may be added, removed or modified and upgrades are designed to be implemented seamlessly and without interruption of ongoing daily services.
Being developed on an open PC platform the opportunities for upgrade and customization are endless.
Back Office Functionality and Screen Shots
PES includes a full back office solution not just a guest interface to the hospital. The back office module enables the hospital to
- Review the patient bed status
- Report on activity
- Offer a full audit on the patient
- Report on content watched – as content is changed quarterly
- Audit the channels viewed
- And much more
Hospital Services
- Home care and information
- Patients and visitors
- Medical specialists and services
Patient services
- View bill status
- E-messaging via on-screen ticker
- Date and time check
- Patient survey
- Appointments
- Nurse call
News and events
- Daily news headline information
- Forthcoming hospital events
- Patient stories
Patient Information Board (PIB)
Recently installed in Jurong Hospital, Singapore, the Patient Information Board provides a digital display solution giving information on healthcare facilities for administrative and medical staff. Android-based, the PIB interfaces with a Real-time Location System to provide real-time information to medical staff. The system includes a Nurse Entry module allowing nursing staff to make and review patient notes.
Also included in the application is detailed patient information including preferred language, patient location, dietary requirements and any additional details or special precautions relating to the patient. A number of colour-based icons provide immediate, visual, information about the patient.
Download the PIB Brochure